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Downsize Freezing up after migration from Tiger to Snow Leopard

Jeremiah Hill's Avatar

Jeremiah Hill

31 May, 2010 09:15 AM via web

Having some trouble with Downsize after a migration from OSX 10.4.x (Tiger) to OSX 10.6.x (Snow Leopard).

Everything seems to open and run fine until I click "process images. Then the "processing images..." dialogue box comes up and the whole thing just hangs there while nothing happens. Pressing 'cancel' doesn't work. The File menu still comes up, and quitting downsize still seems to be an option... but "about downsize" and some of the other menu items are no longer clickable.

The only way I can quit Downsize from here is to Force quit it. During a force quit attempt, OSX usually says "not responding" behind unresponsive programs, but doesn't seem to recognize that when force quitting in this case.

I've tried a variety of different files. No luck.

Any help? I'm a photographer and I love this program. All the forums seem to indicate it works fine in Snow Leopard, so I'm not sure what my problem is.

Thanks,
Jeremiah

  1. 2 Posted by Jeremiah Hill on 31 May, 2010 09:20 AM

    Jeremiah Hill's Avatar

    Oh, I'm using version 2.7.2 of Downsize. And eventually, it does seem to "crash unexpectedly," after this attempted process, but this seems to take some time. Both Tiger and Snow Leopard were up to date before the migration (via Apple's Migration assistant).

  2. Support Staff 3 Posted by Dan Messing on 01 Jun, 2010 05:38 PM

    Dan Messing's Avatar

    Hi Jeremiah,

    Can you send me a copy of the crash report that eventually comes up?

    On thing to try which might or might not work is to "reset" Downsize. To do so, you'll need to quit Downsize then delete it's application support folder and it's preferences file. These are located at the following locations:

    ~/Library/Application Support/Downsize/ and
    ~/Library/Preferences/com.stuntsoftware.downsize

    Where the "~" indicates your home folder.

    Dan Messing
    Stunt Software
    http://stuntsoftware.com/

  3. 4 Posted by jeremiah Hill on 02 Jun, 2010 12:45 PM

    jeremiah Hill's Avatar

    Dan,

    If I delete those preference files will it do anything to my software license? I can't recall the licensing process, as I initially installed and paid quite some time ago.

    Thanks,
    Jeremiah

  4. 5 Posted by Jeremiah Hill on 02 Jun, 2010 01:24 PM

    Jeremiah Hill's Avatar

    Here's the crash report,

    Process: Downsize [14576]
    Path: /Applications/Downsize.app/Contents/MacOS/Downsize
    Identifier: com.stuntsoftware.Downsize
    Version: 2.7.2 (276)
    Code Type: X86 (Native)
    Parent Process: launchd [313]

    Date/Time: 2010-06-02 10:03:25.848 +0900
    OS Version: Mac OS X 10.6.3 (10D2094)
    Report Version: 6

    Interval Since Last Report: 636684 sec
    Crashes Since Last Report: 60
    Per-App Interval Since Last Report: 3227 sec
    Per-App Crashes Since Last Report: 3
    Anonymous UUID: 6240D5E2-A315-43C9-814F-02D29CECD3EE

    Exception Type: EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread: 4

    Application Specific Information:
    Terminating app due to uncaught exception 'NSMallocException', reason: 'Out of memory. We suggest restarting the application. If you have an unsaved document, create a backup copy in Finder, then try to save.' Call stack at first throw:

  5. 6 Posted by jeremiah Hill on 02 Jun, 2010 01:26 PM

    jeremiah Hill's Avatar

    (

    0   CoreFoundation                      0x9334dbda __raiseError + 410
1   libobjc.A.dylib                     0x912de509 objc_exception_throw + 56
2   Foundation                          0x95604f92 _NSSearchForNameInPath + 0
3   CoreFoundation                      0x9337c77b __CFStringHandleOutOfMemory + 59
4   CoreFoundation                      0x93286345 __CFStringChangeSizeMultiple + 2005
5   CoreFoundation                      0x932a3365 __CFStringAppendBytes + 597
6   CoreFoundation                      0x932a6529 _CFStringAppendFormatAndArgumentsAux + 3561
7   CoreFoundation                      0x932a5709 _CFStringCreateWithFormatAndArgumentsAux + 105
8   Foundation                          0x954d6a53 -[NSPlaceholderString initWithFormat:locale:arguments:] + 163
9   Foundation                          0x9552e960 -[NSString initWithFormat:arguments:] + 56
10  Foundation                          0x9552e8c9 -[NSString stringByAppendingFormat:] + 144
11  Downsize                            0x00005137 -[SSDownsizeController resizeImages:] + 895
12  Foundation                          0x954ea8dc -[NSThread main] + 45
13  Foundation                          0x954ea88c __NSThread__main__ + 1499
14  libSystem.B.dylib                   0x91dd4a19 _pthread_start + 345
15  libSystem.B.dylib                   0x91dd489e thread_start + 34

    )

    Thread 0: Dispatch queue: com.apple.main-thread
    0 libSystem.B.dylib 0x91da72fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x91da7a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x932b700f _CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x932b60f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x932b5f21 CFRunLoopRunInMode + 97
    5 com.apple.HIToolbox 0x95b1d15c RunCurrentEventLoopInMode + 392
    6 com.apple.HIToolbox 0x95b1cf11 ReceiveNextEventCommon + 354
    7 com.apple.HIToolbox 0x95b1cd96 BlockUntilNextEventMatchingListInMode + 81
    8 com.apple.AppKit 0x95e8c0fd     DPSNextEvent + 847
    9 com.apple.AppKit 0x95e8b93e -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
    10 com.apple.AppKit 0x95e4dbc7 -[NSApplication run] + 821
    11 com.apple.AppKit 0x95e45c5d NSApplicationMain + 574
    12 com.stuntsoftware.Downsize 0x000026be _start + 216
    13 com.stuntsoftware.Downsize 0x000025e5 start + 41

    Thread 1: Dispatch queue: com.apple.libdispatch-manager
    0 libSystem.B.dylib 0x91dcdb42 kevent + 10
    1 libSystem.B.dylib 0x91dce25c dispatch_mgr_invoke + 215
    2 libSystem.B.dylib 0x91dcd719     dispatch_queue_invoke + 163
    3 libSystem.B.dylib 0x91dcd4be dispatch_worker_thread2 + 240
    4 libSystem.B.dylib 0x91dccf41     pthread_wqthread + 390
    5 libSystem.B.dylib 0x91dccd86 start_wqthread + 30

    Thread 2:
    0 libSystem.B.dylib 0x91da72fa mach_msg_trap + 10
    1 libSystem.B.dylib 0x91da7a67 mach_msg + 68
    2 com.apple.CoreFoundation 0x932b700f CFRunLoopRun + 2079
    3 com.apple.CoreFoundation 0x932b60f4 CFRunLoopRunSpecific + 452
    4 com.apple.CoreFoundation 0x932b5f21 CFRunLoopRunInMode + 97
    5 com.apple.Foundation 0x95523434 +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 329
    6 com.apple.Foundation 0x954ea8dc -[NSThread main] + 45
    7 com.apple.Foundation 0x954ea88c     NSThreadmain + 1499
    8 libSystem.B.dylib 0x91dd4a19 _pthread_start + 345
    9 libSystem.B.dylib 0x91dd489e thread_start + 34

    Thread 3:
    0 libSystem.B.dylib 0x91dc6286 select$DARWIN_EXTSN + 10
    1 com.apple.CoreFoundation 0x932f682d _CFSocketManager + 1085
    2 libSystem.B.dylib 0x91dd4a19     pthread_start + 345
    3 libSystem.B.dylib 0x91dd489e thread_start + 34

    Thread 4 Crashed:
    0 com.apple.CoreFoundation 0x93398a07 TERMINATING_DUE_TO_UNCAUGHT_EXCEPTION + 7
    1 libobjc.A.dylib 0x912de509 objc_exception_throw + 56
    2 com.apple.Foundation 0x95604f92 NSSearchForNameInPath + 0
    3 com.apple.CoreFoundation 0x9337c77b CFStringHandleOutOfMemory + 59
    4 com.apple.CoreFoundation 0x93286345     CFStringChangeSizeMultiple + 2005
    5 com.apple.CoreFoundation 0x932a3365 __CFStringAppendBytes + 597
    6 com.apple.CoreFoundation 0x932a6529     CFStringAppendFormatAndArgumentsAux + 3561
    7 com.apple.CoreFoundation 0x932a5709 CFStringCreateWithFormatAndArgumentsAux + 105
    8 com.apple.Foundation 0x954d6a53 -[NSPlaceholderString initWithFormat:locale:arguments:] + 163
    9 com.apple.Foundation 0x9552e960 -[NSString initWithFormat:arguments:] + 56
    10 com.apple.Foundation 0x9552e8c9 -[NSString stringByAppendingFormat:] + 144
    11 com.stuntsoftware.Downsize 0x00005137 -[SSDownsizeController resizeImages:] + 895
    12 com.apple.Foundation 0x954ea8dc -[NSThread main] + 45
    13 com.apple.Foundation 0x954ea88c NSThreadmain__ + 1499
    14 libSystem.B.dylib 0x91dd4a19     pthread_start + 345
    15 libSystem.B.dylib 0x91dd489e thread_start + 34

    Thread 5:
    0 libSystem.B.dylib 0x91dccbd2 _workq_kernreturn + 10
    1 libSystem.B.dylib 0x91dcd168     pthread_wqthread + 941
    2 libSystem.B.dylib 0x91dccd86 start_wqthread + 30

    Thread 4 crashed with X86 Thread State (32-bit):
    eax: 0x00000000 ebx: 0x912de4e5 ecx: 0xb02a3000 edx: 0x0000003b edi: 0xa00a8af0 esi: 0xffc2d2e0 ebp: 0xb02a1198 esp: 0xb02a1180 ss: 0x0000001f efl: 0x00000282 eip: 0x93398a07 cs: 0x00000017 ds: 0x0000001f es: 0x0000001f fs: 0x0000001f gs: 0x00000037 cr2: 0xe269c3fe

    Binary Images:

    0x1000 -    0x16ff7 +com.stuntsoftware.Downsize 2.7.2 (276) <09EE9FBD-C9F0-CA42-CDBC-E3B71BA3D94B> /Applications/Downsize.app/Contents/MacOS/Downsize

    0x22000 - 0xd7fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <2E52683A-7E8E-68D5-5AC6-09962C37CB98> /usr/lib/libcrypto.0.9.7.dylib 0x11d000 - 0x130fff +org.andymatuschak.Sparkle 1.5 Beta 6 (313) <5DF2B8A3-560D-4500-6B85-4215644DE532> /Applications/Downsize.app/Contents/Frameworks/Sparkle.framework/Versions/A/Sparkle 0x8180000 - 0x8204fe7 com.apple.xquery 1.3 (29) <10847D3B-A396-EDE9-7F32-08AD51B224A5> /System/Library/PrivateFrameworks/XQuery.framework/XQuery 0x9345000 - 0x94b8fe7 GLEngine ??? (???) <AE399F5F-BC4A-1A7D-BEA1-C8B3130E8D2C> /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEngine 0x94ea000 - 0x98eefe7 libclh.dylib 3.1.1 C (3.1.1) <2544F627-F41D-027B-5FAE-FBE63964A43D> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/libclh.dylib 0x9912000 - 0xa269fe3 com.apple.driver.AppleIntelHDGraphicsGLDriver 1.6.14 (6.1.4) <F5D335E8-2E59-5642-5734-6CCFBE9552B7> /System/Library/Extensions/AppleIntelHDGraphicsGLDriver.bundle/Contents/MacOS/AppleIntelHDGraphicsGLDriver 0xa945000 - 0xa968fe7 GLRendererFloat ??? (???) <2EFD86D0-7557-A9A5-DEBE-E6496E7962A7> /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bundle/GLRendererFloat 0xaef9000 - 0xaeffff7 com.apple.qldisplay.NSImage 2.2 (327.4) <B2E15DFD-642C-0607-7E97-CC1262C6A1C1> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuickLookUI.framework/Versions/A/Resources/DisplayBundles/NSImage.qldisplay/Contents/MacOS/NSImage 0x10000000 - 0x10001fff +com.aquaticmac.AquaticPrime ??? (1.0.1) /Applications/Downsize.app/Contents/Frameworks/AquaticPrime.framework/Versions/A/AquaticPrime
    0x8f12c000 - 0x8f7b4fff com.apple.GeForceGLDriver 1.6.14 (6.1.4) <22D732D3-9A8B-2ADA-7E6B-E724F2C0B0CA> /System/Library/Extensions/GeForceGLDriver.bundle/Contents/MacOS/GeForceGLDriver
    0x8fe00000 - 0x8fe4162b dyld 132.1 (???) <932443AA-5E20-8A62-8D14-B9447CBC87FB> /usr/lib/dyld
    0x90003000 - 0x90003ff7 com.apple.Accelerate.vecLib 3.6 (vecLib 3.6) <1DEC639C-173D-F808-DE0D-4070CC6F5BC7> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
    0x9000f000 - 0x90040ff3 libTrueTypeScaler.dylib ??? (???) <F6A32C01-CD82-54F6-218E-0406D40D1D9A> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
    0x90041000 - 0x90084ff7 libGLU.dylib ??? (???) <14B77FB3-BE6B-7755-7093-CC28E092181E> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
    0x90085000 - 0x90085ff7 com.apple.Accelerate 1.6 (Accelerate 1.6) <BC501C9F-7C20-961A-B135-0A457667D03C> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x90086000 - 0x903edff7 com.apple.QuartzCore 1.6.1 (227.18) <3812EA02-2CB5-7879-0473-94716B0B01BC> /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
    0x90435000 - 0x90449ffb com.apple.speech.synthesis.framework 3.10.35 (3.10.35) <0DBE17D5-17A2-8A0E-8572-5A78408B41C9> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
    0x90491000 - 0x904ecff7 com.apple.framework.IOKit 2.0 (???) <76E6AC9F-7899-9C75-B477-C75BCEE4AF57> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x905c9000 - 0x90642ff7 com.apple.PDFKit 2.5.1 (2.5.1) <2B62428D-0738-B499-C47C-3194B2967BD9> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/PDFKit.framework/Versions/A/PDFKit
    0x90643000 - 0x90e32537 com.apple.CoreGraphics 1.543.34 (???) <3E61E858-BA05-CDAC-8072-B628C6051999> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
    0x90e33000 - 0x90e3eff7 libCSync.A.dylib 543.34.0 (compatibility 64.0.0) <5686D7A6-E4CB-20E0-8415-BE5AEF31D1E5> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
    0x91259000 - 0x91259ff7 com.apple.CoreServices 44 (44) <AC35D112-5FB9-9C8C-6189-5F5945072375> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
    0x91265000 - 0x912bbff7 com.apple.MeshKitRuntime 1.1 (49.2) <B821BF19-0938-711C-7DC9-B8330DA01F77> /System/Library/PrivateFrameworks/MeshKit.framework/Versions/A/Frameworks/MeshKitRuntime.framework/Versions/A/MeshKitRuntime
    0x912bc000 - 0x912ccff7 com.apple.DSObjCWrappers.Framework 10.6 (134) <81A0B409-3906-A98F-CA9B-A49E75007495> /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWrappers
    0x912cd000 - 0x912d1ff7 libGIF.dylib ??? (???) <E497496D-61C4-A086-7B9C-253AA7E879F2> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
    0x912d2000 - 0x912d3ff7 com.apple.TrustEvaluationAgent 1.1 (1) <07E7D892-5054-23A8-7144-3F19D3BFD48F> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
    0x912d4000 - 0x91381fe7 libobjc.A.dylib 227.0.0 (compatibility 1.0.0) <22CD62D4-9E7D-C31A-F585-FCEF1FE4C39A> /usr/lib/libobjc.A.dylib
    0x91382000 - 0x91453fe3 ColorSyncDeprecated.dylib 4.6.0 (compatibility 1.0.0) <77241533-B77C-EAC4-17A9-182D36A5EC33> /System/Library/Frameworks/ApplicationServices.framework/Frameworks/ColorSync.framework/Versions/A/Resources/ColorSyncDeprecated.dylib
    0x91454000 - 0x9146cff7 com.apple.CFOpenDirectory 10.6 (10.6) <1537FB4F-C112-5D12-1E5D-3B1002A4038F> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
    0x9146d000 - 0x91493fff com.apple.DictionaryServices 1.1.1 (1.1.1) <00C1B034-5AE7-996C-CDD3-5A21DA1DBAC9> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
    0x91494000 - 0x91614feb com.apple.MediaToolbox 0.484.5 (484.5) <5B36DA82-0664-7186-71E8-E7F0DF3A5F44> /System/Library/PrivateFrameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x91615000 - 0x9161bff7 libCGXCoreImage.A.dylib 543.34.0 (compatibility 64.0.0) <94AA9F45-4160-EC53-99D8-5533D280F120> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXCoreImage.A.dylib
    0x9161c000 - 0x91628ff7 libkxld.dylib ??? (???) <BA58688C-9115-756C-5895-00D4522365A6> /usr/lib/system/libkxld.dylib
    0x916a8000 - 0x916b2ffb com.apple.speech.recognition.framework 3.11.1 (3.11.1) <6E3481DF-645E-6095-0CD7-9BEBEC2ED9D1> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
    0x916b3000 - 0x91750fe3 com.apple.LaunchServices 362.1 (362.1) <ED243C3B-9A16-A6CB-CA51-5924F48569DE> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
    0x91798000 - 0x917bfff7 com.apple.quartzfilters 1.6.0 (1.6.0)

  6. Support Staff 7 Posted by Dan Messing on 05 Jun, 2010 10:52 PM

    Dan Messing's Avatar

    Hi,

    You will have to re-register after deleting those files - but that should not be difficult. If you need another copy of your license file sent to you you can request it from the Lost License form on our support page:

    http://stuntsoftware.com/support/

    If you are still seeing the crash after deleting them, let me know.

    Dan

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