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Missing Data

neil

07 Jul, 2010 04:35 PM via web

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I used a Mac program called AppCleaner to remove some old Adobe CS versions from my hard drive. Now my On The Job app has lost all of my current data that I need, of course, to invoice the clients who I bill hourly.

I use Time Machine and tried restoring the User > Library > Application Support folders for both On The Job 3 and OnTheJob but it does not restore my latest data.

Also, which I think is related, my icon shortcut in my dock (the bee) has the "missing" question mark, so I have to go directly to my Applications folder. The icon there is the stopwatch, which I seem to remember was the previous version if I'm correct. I would guess the old data that is in my On The Job now is probably from around the time I upgraded to the new version. But in checking for updates, it says I am running the "newest version" which it shows as 2.3.1.

So I hope this is enough information to explain my situation. I really need to restore my app and it's data!

Please help!

Thanks in advance,
Neil Brown

1. Support Staff 2 Posted by Dan Messing on 13 Jul, 2010 09:52 PM

   

   Hi Neil,

   Really sorry for not having gotten back to you about this sooner. Since the latest version is a paid upgrade, it won't automatically update, but you can download a copy of it from our website:

   http://stuntsoftware.com/onthejob/

   Hopefully when you run it all of your data will be intact. If not let me know and we can work from there.

   Dan Messing
   Stunt Software
   http://stuntsoftware.com/

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2. 3 Posted by neil on 14 Jul, 2010 01:35 AM

   

   Hey Dan, that did it! I appreciate your help :)

   Thanks,
   Neil

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   Neil Brown
   Brown Advertising + Design
   2913 Cranberry Road | Boonville, NC 27011
   Phone: (336) 468-2540
   Fax: (800) 506-8893

   Print Design | Web Design | Branding
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   web: www.BrownAdvertising.com

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3. Dan Messing closed this discussion on 16 Jul, 2010 05:44 AM.

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