Bugs or confused user?
Jim Raines
via web
I just discovered OtJ and am evaluating whether I want to purchase. I really like it so far, for lots of reasons. However, many items do not work on my machine (1 week old Macbook Pro i7, OS 10.6.4). For example,
- None of the items on the 'On The Job' menubar seem to work (including register and preferences).
- The +/- buttons at the bottom of the job item window don't do anything.
- The File -> Create New Invoice button also doesn't work.
Are all these items just disabled on the free trial? Could this be an installation or OS version issue?
I really like the concept of the software but am hesitant to buy if it really has these problems.
Thanks!
Jim
Support Staff 2 Posted by Dan Messing on 18 Aug, 2010 09:21 PM
Hi Jim,
I don't believe those items would be disabled due to the trial limitations - and if you're still within the trial period there should be no disabled features.
The fact that even the Register and Preferences menu items are not working (are they greyed out, or are they available but do nothing when selected?) indicates to me that something is messed up.
I'm not sure what would be causing this. Are you able to create a new client and new job? With a job selected, do the +/- buttons become active again?
One sort of long shot that might give us a hint - can you open up your Console application (located in the Utilities folder in your Home folder) and see if anything is printed out there when you launch On The Job?
I'm assuming you would have mentioned it, but did you ever see any error dialogs of any kind?
Dan Messing
Stunt Software
http://stuntsoftware.com/
3 Posted by Jim Raines on 19 Aug, 2010 01:34 PM
Dan,
Thanks for the quick reply. I am really interested in this program and will certainly buy it if it can be made to work correctly on my machine. I should say that my machine is a brand new MacBook Pro i7 with Snow Leopard on it (OX 10.6.4) so the machine ought to be pretty clean.
Here are my answers to your questions:
> I don't believe those items would be disabled due to the trial limitations - and if you're still within the trial period there should be no disabled features.
>
I just downloaded it on Monday (16 Aug) so I'm well within the trial period.
> The fact that even the Register and Preferences menu items are not working (are they greyed out, or are they available but do nothing when selected?) indicates to me that something is messed up.
>
They look normal but don't *do* anything when selected.
> I'm not sure what would be causing this. Are you able to create a new client and new job? With a job selected, do the +/- buttons become active again?
>
The '+' menu in the lower left works so I can create new jobs and clients. The '+ -' menu at the bottom of the next from over, below the Job Item description does not work at all, ever. I can create a new Job Item via the keyboard shortcut.
> One sort of long shot that might give us a hint - can you open up your Console application (located in the Utilities folder in your Home folder) and see if anything is printed out there when you launch On The Job?
>
When I selected 'About on the Job' from the 'On the Job' menu, I got the following:
8/19/10 9:26:36 AM On The Job[28567] -[SSAboutWindowController loadWindow]: failed to load window nib file 'AboutWindow'.
8/19/10 9:26:36 AM On The Job[28567] -[SSAboutWindowController loadWindow]: failed to load window nib file 'AboutWindow'.
No messages were generated when I hit the '+ -' buttons in the Job Item window.
When I request a 'New Client Invoice' from the '+' menu in the client/job window, I get a bunch of errors:
8/19/10 9:28:09 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:09 AM On The Job[28567] *** Assertion failure in -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:], /SourceCache/AppKit/AppKit-1038.32/AppKit.subproj/NSApplication.m:3100
8/19/10 9:28:09 AM On The Job[28567] Modal session requires modal window
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] *** Assertion failure in -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:], /SourceCache/AppKit/AppKit-1038.32/AppKit.subproj/NSApplication.m:3100
8/19/10 9:28:12 AM On The Job[28567] HIToolbox: ignoring exception 'Modal session requires modal window' that raised inside Carbon event dispatch
(
0 CoreFoundation 0x976e7bba __raiseError + 410
1 libobjc.A.dylib 0x911e5509 objc_exception_throw + 56
2 CoreFoundation 0x976e78e8 +[NSException raise:format:arguments:] + 136
3 Foundation 0x93c33dc3 -[NSAssertionHandler handleFailureInMethod:object:file:lineNumber:description:] + 116
4 AppKit 0x9532c94c -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:] + 660
5 On The Job 0x00018867 -[SSMainWindowController newInvoiceAction:] + 171
6 AppKit 0x95198f1e -[NSApplication sendAction:to:from:] + 112
7 AppKit 0x95198dd1 -[NSMenuItem _corePerformAction] + 435
8 AppKit 0x95198ac2 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
9 AppKit 0x951989ae -[NSMenu performActionForItemAtIndex:] + 65
10 AppKit 0x95198961 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
11 AppKit 0x951988c7 -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
12 AppKit 0x9519880b -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
13 AppKit 0x9518cf49 NSSLMMenuEventHandler + 404
14 HIToolbox 0x90de6f2f _ZL23DispatchEventToHandlersP14EventTargetRecP14OpaqueEventRefP14HandlerCallRec + 1567
15 HIToolbox 0x90de61f6 _ZL30SendEventToEventTargetInternalP14OpaqueEventRefP20OpaqueEventTargetRefP14HandlerCallRec + 411
16 HIToolbox 0x90e089bb SendEventToEventTarget + 52
17 HIToolbox 0x90e34fa7 _ZL18SendHICommandEventmPK9HICommandmmhPKvP20OpaqueEventTargetRefS5_PP14OpaqueEventRef + 448
18 HIToolbox 0x90e59d1c SendMenuCommandWithContextAndModifiers + 66
19 HIToolbox 0x90e59cd1 SendMenuItemSelectedEvent + 121
20 HIToolbox 0x90e59bda _ZL19FinishMenuSelectionP13SelectionDataP10MenuResultS2_ + 152
21 HIToolbox 0x90fdb342 _ZL19PopUpMenuSelectCoreP8MenuData5PointdS1_tjPK4RecttmS4_S4_PK10__CFStringPP13OpaqueMenuRefPt + 1851
22 HIToolbox 0x90fdb699 _HandlePopUpMenuSelection7 + 678
23 AppKit 0x95422e97 _NSSLMPopUpCarbonMenu3 + 3938
24 AppKit 0x95423227 -[NSCarbonMenuImpl _popUpContextMenu:withEvent:forView:withFont:] + 220
25 AppKit 0x9559beed -[NSMenu _popUpContextMenu:withEvent:forView:withFont:] + 270
26 AppKit 0x9559bf8c -[NSMenu _popUpContextMenu:withEvent:forView:] + 63
27 On The Job 0x00014ffe -[SSArrowButton showMenuWithEvent:] + 489
28 On The Job 0x00014dd2 -[SSArrowButton mouseDown:] + 82
29 AppKit 0x9526fe9c -[NSWindow sendEvent:] + 5549
30 AppKit 0x95188aff -[NSApplication sendEvent:] + 6431
31 AppKit 0x9511c5bb -[NSApplication run] + 917
32 AppKit 0x951145ed NSApplicationMain + 574
33 On The Job 0x00002d72 start + 54
)
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] -[SSNewInvoiceSheetController loadWindow]: failed to load window nib file 'NewInvoiceSheet'.
8/19/10 9:28:12 AM On The Job[28567] *** Assertion failure in -[NSApplication _commonBeginModalSessionForWindow:relativeToWindow:modalDelegate:didEndSelector:contextInfo:], /SourceCache/AppKit/AppKit-1038.32/AppKit.subproj/NSApplication.m:3100
8/19/10 9:28:13 AM On The Job[28567] NSMenu received exception Modal session requires modal window during menu tracking. The exception will be ignored.
8/19/10 9:28:13 AM On The Job[28567] Modal session requires modal window
> I'm assuming you would have mentioned it, but did you ever see any error dialogs of any kind?
No error dialogs were displayed.
Thanks again!
Jim
4 Posted by Jim Raines on 19 Aug, 2010 07:01 PM
Dan,
Ok, now it seems to be working. I logged out and back in to my machine (for a different reason) and all of the misbehaviors that I mentioned before seem to have gone away.
I'll let you know if I come across others.
Thanks again for the rapid response.
Jim
Support Staff 5 Posted by Dan Messing on 20 Aug, 2010 06:55 PM
Jim,
Glad to hear it's working again - those errors were very weird. Is it possible that you moved the application after launching it? That could have potentially confused things. In any case if it's working again now no need to worry too much about it. Thanks for letting me know!
Dan